By shopping online on the AchieveSupplements.com.au website you will not only SAVE BIG off Recommended Retail Prices of all your favourite Vitamins and Supplements, but we're also including FREE Australia Post Regular Delivery on all orders, regardless of the amount you spend.

There's no hidden catches or minimum spends, and it doesn't matter where you live in Australia, you simply receive FREE Delivery on all orders placed online.

All orders received through the Achieve Supplements website will be dispatched from our Hawthorne Store in Brisbane using Australia Post's eParcel Tracking service. Please ensure that someone will be available at the delivery address during working hours to sign for your order. If someone will not be available at home during the day (Monday to Friday), why not have your supplements delivered to your work address, friend or relative.

When you place your order before 3pm AEST Monday to Friday (excluding public holidays) your order will be dispatched the same day with Australia Post.

When your order is received over the weekend or on a public holiday, your order will be dispatched with Australia Post on the next business day.

All orders received by 3pm Monday to Friday (excluding public holidays) will be sent the same day with Australia Post. If a product is not in stock, one of our friendly staff will contact you and advise when it will be back in. For delivery times please check the Australia Post website www.AusPost.com.au

As a guide, if you order before 3pm Monday to Friday:

• Visa
• MasterCard
• PayPal
• Direct Funds Transfer

You can make payment for your supplement securely using Visa or MasterCard instantly through the website. We do not store any credit card details and all transactions are 100% private and secure utilising SecurePay as our third party payment gateway. We also accept PayPal payments. After receiving your order it is instantly picked from the shelf, packed and labelled ready for dispatch. Remember, if you order by 3pm Monday to Friday your order will be dispatched the same day!

If you'd prefer to pay by transferring funds directly from your bank account, please select the "Direct Funds Transfer" option at checkout. Your order will be placed and packed, a confirmation email will be sent to you containing all the Achieve Supplements account details and as soon as the funds appear in our account we'll release your order. Depending on your bank, this option can take anywhere from 2-5 days before we receive the funds. If you're in a hurry for your supplements and your paying by transferring funds to our account, please consider using the instant credit card payment options of Visa or MasterCard and your order will be dispatched the same day*.

All payments for supplements that are received through the Achieve Supplements website is in Australian Dollars and can only be sent within Australia.

Australia Post delivers orders during business hours Monday to Friday (excluding public holidays). As we utilise tracking on all parcels to ensure that your order is delivered and received we require you or a responsible person to be present to sign for the order. If Australia Post is unable to deliver your order because no one is home, they'll leave a calling card in your letterbox which will detail how you can collect your parcel. Australia Post generally will hold onto your order at a local post office for 1 to 2 weeks.

If a parcel is returned to us as UNDERLIVERABLE or NOT COLLECTED, we will attempt to make contact with you to re-arrange delivery. An administration fee of $30 or 20% of your order (whichever is higher) will apply if we cannot contact you to rearrange delivery within 7 days. For your order to be redelivered you will be required to pay the actual cost of postage or $9.50 delivery (whichever is higher). The cost of postage will be calculated through the Australia Post website.

Please ensure the delivery address you complete at checkout is accurate as that information is automatically transferred to Australia Post's eParcel label. Any errors which result in a product/order being returned will result in the above UNDELIVERABLE fees.

Sometimes mistakes can happen (although not often), and if we do happen to send you a product that is different to what you ordered, please contact us within two business days and we'll arrange the correct product to be sent to you. Please do not open or damage the product as you cannot return opened or damaged products.

What is the process involved in returning an incorrectly sent supplement?

1. Do not open the product
2. Contact Achieve on 07-3899 3311 or via email NewOrders@AchieveSupplements.com.au
3. Arrange for return of the product via Australia Post - Regular Post (if you include the Australia Post receipt we'll reimburse you for the postage)
4. Once we receive your unopened product we'll dispatch the correct product to you that day.
5. To make things right for the inconvenience we've caused we'll also include some free samples and/or a discount coupon or voucher.

Please return your parcel to:

Achieve Supplements
140 Hawthorne Road
HAWTHORNE QLD 4171

* Please note - Please be sure to carefully package returned goods sent back to us in the post, items that are returned damaged cannot be refunded.

If you change your mind for any reason and no longer require the product, we are unable to offer you a refund.

Unfortunately, we are unable to send any supplements internationally. At this stage, we only send supplements throughout Australia.

What you can do if you live overseas? Other customers living overseas have had a relative or friend in Australia take delivery of their products and send them internationally to them.